Shipping Times and General Information

Before we can ship, we process your order to verify availability of your product(s), shipping selections and payment information. We will process your order within 1-2 business days and contact you if necessary. Your account will not be charged until your order ships.

How fast you receive your order also depends on the shipping method you choose during the order process. We offer a variety of shipping services from standard Ground Shipping to Next Day Air. All shipments of orders received on weekends go out starting on Monday, including priority shipments. All shipping time estimates are in business days. Ground Shipping is estimated to be 2-7 business days depending on your location.

Actual shipping times vary by your location, product and method. Most shoes ship from our warehouse in Shanghai, Some shoes will ship directly from the manufacturer and that can take a while longer. In that case, we will email you with an update on the status of your order.

If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order. Additionally, if you have requested Next Day Air, 2nd Day Air or 3rd Day Shipping, we will inform you of the delay and wait for your approval to proceed. If you wish to change your method of shipping, we can do so at your request and adjust your shipping rate accordingly. WE WILL NOT PROCEED WITH THE ORDER WITHOUT YOUR APPROVAL.

How will you contact me regarding my order?

Immediately after you place an online order we'll send an acknowledgement.

You will receive confirmation of shipment within 1-2 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from manufacturers.